Warranty & After-Sales Service

1. Improper installation or non-compliance with Mixolar's installation guidelines;the product is used for non-household purposes or for purposes other than intended;

2. Surface damage: such as scratches, dents or discoloration;

3. Damage caused by normal wear and tear, vandalism, accident or animals;

4. Any environmental conditions (such as fire, flood, snow, ice, hurricane, earthquake, lightning or other natural disasters), environmental contamination (such as air pollution, mold, mildew, etc.) or contamination by foreign substances (such as dirt, grease, oil, etc.);

5. Normal weathering is due to exposure to sunlight, weather and atmosphere, which can cause dust, the accumulation of dirt or stains, and damage from debris.

6. Improper Operation, modification, handling, storage, misuse or neglect of the product.

7. Vitawalk will, at its sole discretion, repair or replace, any part that proves to be defective in normal household.

Email for replacement parts: service@vitalseris.com

We will respond to your message within 24 hours.

If you need after-sales support, please prepare the following information:

1.Order number

2.Part description (a photo or video will help)

3.Part number

4.Purchase date

5.Recipient’s full address and phone number