Your warranty, clearly explained.

Structural frame: 5 years. Drive motor: 2 years. All other parts and components: 1 year. Product registration helps us support your machine; it does not add warranty time.

Warranty & product registration · September 4, 2026

What the limited warranty covers

For eligible new VitalWalk products used in the United States for normal household, non-commercial use, the limited warranty covers manufacturing defects in materials and workmanship: structural frame for 5 years, drive motor for 2 years, and all other parts and components for 1 year. The existing warranty eligibility rules, exclusions and service procedures continue to apply.

New and previous purchases

Customers with new or previous VitalWalk orders, including Amazon orders, can register their machine details for service records. Support may verify the purchase channel, product identity and proof of purchase. Registration does not create a new purchase or a Shopify sales order, and does not establish eligibility for a warranty claim.

When coverage starts

The warranty period begins on the delivery date shown in the original order record. If delivery cannot be verified, the purchase date on valid proof of purchase is used. Registration does not change these dates or create fresh coverage after a warranty has expired.

How registration helps

Keeping your model, order and serial number on record helps support identify the right machine, find relevant instructions and assist with maintenance or troubleshooting. Coverage and service eligibility are checked against the applicable warranty when you request help.

Your existing rights stay with you

Registration is optional and is not a condition of warranty coverage. Your applicable original warranty, any longer coverage promised at purchase, and statutory rights remain unchanged.

How to request service

Contact support with your order number, model, purchase date and a description of the issue. You may be asked for your serial number and proof of purchase. Do not send a machine back or arrange paid repairs before receiving service instructions.

Amazon purchases: service@vitalseris.com
Website purchases: vital@vitalseris.com

Original warranty & after-sales procedures

Registration questions

Do I have to leave a review?

No. Registration and warranty service do not depend on a review, a rating, changing a review, or subscribing to marketing.

Do I need to create an account?

No. This registration form submits a request to support. It does not create a customer account or an instant warranty certificate.

I bought my product some time ago. Can I register?

Yes. You can register a previously purchased machine so we can better assist you. Registration does not restart or extend an expired warranty. Any out-of-warranty support or replacement parts remain subject to the existing service policy.

Does registration change my existing warranty?

No. Registration does not add warranty time or reduce coverage promised at purchase. Keep your original warranty documents and proof of purchase so support can confirm the applicable coverage.

I have more than one VitalWalk product.

Submit a separate form for each machine. You may use the same email address and, where applicable, the same order number, but identify each product and serial number separately.

Does registration approve a warranty claim?

No. The confirmation acknowledges receipt of your machine details only. If you request warranty service, support will review the purchase, the issue and the applicable coverage separately.